Frequently Asked Questions

Our discounts are available to the following affiliations:  Defence Force Personnel and their families, Former Serving members, Veterans, War Widows, Police & Emergency Services, Correction Officers and Defence Contracted Personnel, Defence Public Servants and International Allies. 

If you are unsure whether you come under one of these categories, please feel free to email us at res@defenceholidaysnq.com.au for confirmation. 

You will be required to provide proof of your affiliation at the time of booking with us - either by providing your PMKeys, ID number or similar identifying material. 

We offer a wide range of holiday options, including accommodation, tours, car hire across Australia, and discounted packages to Fiji. Defence Holidays NQ partners with trusted tour and accommodation providers to deliver exclusive deals for eligible affiliations.

Our portfolio covers everything from resorts and hotels to self-contained apartments, camping grounds, and private holiday rentals.

When it comes to tours, the choices are extensive – from adventurous 4–5 day packages in Alice Springs to shorter experiences like ‘Learn to Surf’ sessions or aquarium passes. We recommend securing your accommodation first, then working with us to find the best tours and prices for you and your family.

Already have something in mind? Let us know! We’ll liaise with our current tour partners to make it happen. And if we don’t currently offer the tour you’re looking for, we’ll reach out to relevant providers wherever possible to get you the best price.

Our discounts range from a few dollars to hundreds. It simply depends on the price of your products and how much commission a company usually permits. As we pass on the commission in the form of savings to the guest, this will determine the ultimate discount you will receive.

When providing our quotes we note the listed retail price and the discounted price so that you are able to determine what fits your budget and gives you the best value.

If we are unable to provide you with a greater discount than is listed elsewhere, we will always let you know. We are about saving you money and making your holiday more affordable wherever we can. 

We are able to provide discounts on accommodation, tours and car hire  around Australia and holiday packages to Fiji. 

While Defence Holidays NQ owns two resorts in North Queensland, we continue to expand our network of partner accommodation providers to give our guests the best options possible. 

We are able to book you tours anywhere in Australia. If we don't currently have your preferred tour on our database, we will reach out to similar providers to obtain the best possible price for your trip. 

Defence Holidays NQ is a not-for-profit charity travel organisation. Similar to a travel agent, we help book holidays, accommodation and tour packages for our customers. We are able to provide a discount because we pass on what would normally be retained as commission in the form of savings to the guest. 

Defence Holidays NQ owns two resorts: Cocos Holiday Apartments at Trinity Beach and Island Leisure Resort on Magnetic Island. As these are our organisation's resorts, we are able to provide significantly subsidised rates to eligible personnel. Outside of these resorts, we work with a number of other accommodation providers to give our guests the best rates possible. 

You can book with Defence Holidays NQ in two ways:

1. Visit us at Lavarack Barracks, Townsville (across from the Area Gym, between the Barber and Post Office).
2. Contact us via phone, email, or the enquiry form below. We’ll handle everything, including secure payment.

Office Hours: Monday–Friday, 9:00am–3:30pm (closed weekends).

To get started, fill out the form with details like accommodation, car hire, tours, RLLT number, and passenger count. The more info you provide, the better we can tailor options and send quotes for you to review.

Yes! Defence Holidays NQ is ATAS accredited we can assist in booking your RLLT Holiday Packages for domestic Australia travel. To discuss and book please phone or email us. We are able to provide the right documentation for your RLLT reimbursement.